Privacy Policy

Last Updated: 28 June 2026

This Privacy Policy explains how Ciao Italian Class collects, uses, stores, and protects student information through our website, student portal, and Android mobile application.

1. Information We Collect

We may collect the following information from students during registration, profile completion, course access, and use of the Student Portal:

  • Full name
  • Email address
  • WhatsApp or phone number
  • Student number and student ID
  • Course name and class group
  • Date of birth
  • Gender
  • Nationality
  • Passport number
  • Italian tax code / Codice Fiscale, if provided
  • Profile photo
  • Login activity, IP address, device information, and browser/app details

2. How We Use Student Information

We use student information for the following purposes:

  • To create and manage student accounts
  • To provide access to class videos and learning materials
  • To manage course progress, class completion, and exam or assignment completion
  • To issue official student letters, enrollment confirmations, and To Whom It May Concern letters
  • To generate and verify e-certificates
  • To communicate important course and student portal updates
  • To protect paid course content from unauthorized sharing
  • To improve student support and portal security

3. Student Portal and Android App

The Ciao Student Portal Android App is a mobile access tool for our student portal. It loads the official Ciao Italian Class student login page and allows students to access their dashboard, class videos, certificates, and official documents.

The app itself does not sell student data. Student information is processed through our official website and student portal system.

4. Device and Login Monitoring

To protect paid educational content and prevent unauthorized account sharing, we may monitor student login activity, device information, IP addresses, browser type, app access, and login times.

If unusual account sharing or suspicious login activity is detected, Ciao Italian Class may warn the student, restrict account access, or request the student to contact the administrator.

5. Certificates and Official Letters

Student information such as name, student number, passport number, nationality, course details, class group, completion date, and certificate number may be used to generate official educational documents requested or required by the student.

These documents may include enrollment confirmation letters, To Whom It May Concern letters, and verified e-certificates.

6. Data Sharing

Ciao Italian Class does not sell, rent, or trade student personal information. We may share information only when:

  • Required by law or legal process
  • Necessary to protect the security of our students, website, or educational services
  • Requested by the student for official educational documentation

7. Data Security

We use reasonable technical and administrative measures to protect student data from unauthorized access, misuse, loss, or disclosure. However, no online system can be guaranteed to be completely secure.

8. Data Retention

We retain student information for as long as necessary to provide educational services, maintain student records, issue certificates and letters, comply with legal obligations, and manage account security.

9. Student Rights

Students may contact Ciao Italian Class to request correction or update of their personal information. Students may also request support regarding account access, profile information, certificates, and official documents.

10. Children’s Privacy

Our courses and student portal are intended for students who register for Italian language learning services. If a parent or guardian believes that personal information has been provided without proper permission, they may contact us for assistance.

11. Third-Party Services

Our website or app may use third-party services such as hosting providers, Google services, video platforms, security tools, or communication tools. These services may process limited technical information according to their own privacy policies.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with the latest updated date.

13. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Ciao Italian Class
Website: https://ciaoitalianclass.com
Email: info@ciaoitalianclass.com
WhatsApp: +94 777 877 255